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Namco Bandai Making Good on Ni no Kuni’s Snubbed Customers

Ni no Kuni, Level-5, Namco Bandai, Studio Ghibli, Ni no Kuni: Wrath of the White Witch, JRPG,

Earlier this week, Level 5/Studio Ghibli’s latest collaboration Ni no Kuni: Wrath of the White Witch launched, and despite the last minute opportunity for pre-orders of the Wizard Edition, they were simply unable to provide for all that ordered it. So to lend those unable to get what they pre-ordered, Namco Bandai are going to ship them a 400 page hard cover strategy guide in the near future. It’s not the 300+ page Wizard’s Companion offered in the Wizards’ Edition, but it’s more than acceptable, and quite unnecessary!

NAMCO BANDAI Games America would like to officially offer clarification to certain stories and sentiments surrounding the Ni no Kuni: Wrath of the White Witch – Wizard’s Edition.

NAMCO BANDAI Games America would first like to acknowledge our fans that will not be receiving their copy of Ni no Kuni: Wrath of the White Witch – Wizard’s Edition. This situation is truly unfortunate, having come about due to a glitch within our E-commerce provider’s ordering system. NAMCO BANDAI Games America continues to monitor the situation and is actively working with our E-commerce provider to offer remedies to each and every order. We are also working to ensure that a situation like this never happens again. We respectfully ask for our fans’ patience during this time.

NAMCO BANDAI Games America is not, nor has it ever, worked with or in conjunction with the eBay seller known as “PlayCanada” to sell units of Ni no Kuni: Wrath of the White Witch – Wizard’s Edition at a price premium on eBay.

According to our records, this individual or group of individuals purchased Ni no Kuni: Wrath of the White Witch – Wizard’s Edition during the NinoStarter promotion period (August 2012); at which time, no limits were placed on how many units an individual could order.

PlayCanada’s claims that they officially worked with NAMCO BANDAI Games America to obtain their stock is entirely false.

We understand the $20 clubNamco voucher that has been offered to our affected fans may give little solace in place of an actual Wizard’s Edition package. It is unfortunate that we are unable to produce additional Wizard’s Edition units to fulfill all the extra orders; with that in mind, NAMCO BANDAI Games America will be giving the affected fans a 400 page hard bound copy of the Ni no Kuni: Wrath of the White Witch strategy guide which includes an exclusive code to unlock a Gold Hurly Familiar in the game in addition to the original $20 clubNamco voucher. Our E-commerce provider will be contacting the affected customers in the coming days with instructions on how to obtain their copy of the Ni no Kuni: Wrath of the White Witch strategy guide. We hope that this can give the affected consumers some comfort; NAMCO BANDAI truly does value and care about its fans.

So, as you can see, it turns out a Canadian group pre-ordered hundreds of Wizards Edition copies back in the Summer, only then to turn around and sell them for a premium on eBay! And to think I though Canadians were once cool… Regardless, Namco Bandai stepping to plate and providing a full strategy guide and $20 credit to their online store is certainly a more than deserving treat for their loyal customers, and shows they know a thing or two about ensuring we come back for their next big title! I know I have my eye on the ‘Statue Edition’ of Naruto Ultimate Ninja Storm 3.

SOURCE: Polygon Namco Bandai promises 400-page Ni no Kuni guide as apology to fans denied Wizard’s Edition’

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